Dental Startup Ask Me Anything: Insurance, Virtual Assistants, Staffing, and Build Regrets

Ashley and Collin work through questions from The Making Of community, then get into the build regrets Ashley would fix in her Folsom and Roseville offices.

What You’ll Hear in This Episode:

Learning Dental Insurance
How did Ashley learn insurance, and where can you start if you’re still figuring it out?

Virtual Assistants
Are virtual assistants worth it for a dental practice? Ashley shares what Smile & Co. considered and what she’d use them for.

Staffing a Startup and Using AI for Admin Work
Who should you hire first, and where does AI fit into the front office?

Whitening
Which in-office and at-home whitening systems does Smile & Co. use, and what else is worth a look?

Handling an Unprofessional Team Member Early On
What do you do when you can’t afford to lose someone but they’re not the right fit? Ashley talks through when to coach and when to let go.

Nitrous, Parking, and Build Budgets
Should you plumb every op for nitrous? How many parking spaces do you really need? And what do you do when the build runs over budget?

Ashley’s Build Regrets
Flooring, furniture, a missing laundry room, storage, outlets, and checkout privacy. Ashley shares what she’d do differently, and one regret about running two offices that might surprise you.

Protect Your Peace
A hard week for Ashley’s team and her reminder to anyone feeling burnt out.

What’s Next
Part two of the regrets from the community is coming. Send in your own questions and regrets for future episodes.

Where to Find Ashley
Instagram: @ashleyjovesdds, @smileandcompany, @themaking.of
Facebook Community: The Making Of a Dental Startup

Thank You to Our Partners

• Net32: The dental marketplace that helps practice owners stop overpaying for supplies. Compare and save at net32.com/themakingof.
• Studio 8E8: Dentistry’s story-driven growth agency for startups. s8e8.com/vsl
• Kasper Opportunity Finder: Fill those empty chairs and reclaim lost revenue with one click. Get it free at meetkasper.com/register.
• CallSally: AI front office support that answers your practice’s calls, including after hours. start.callsally.ai/tmo

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