Michelin Star Moves: The Morning Huddle That Changes Everything

In this episode Ashley and Collin break down the morning huddle that has become a non negotiable part of how Smile and Co. runs every single day. From starting with gratitude to identifying VIP patients, this quick episode is full of tactical takeaways you can implement in your own practice starting tomorrow morning.

What You'll Hear In This Episode:

Starting With Gratitude
Every huddle begins with each team member sharing something they are grateful for in the office. It is fast, it is simple, and it sets the tone for the entire day before a single number gets discussed.

The Numbers Check In
After gratitude, the team reviews new patients for the month, the previous day's collections and production, and where the schedule currently stands so everyone is aligned before the day begins.

The Chart Review Process
Assistants and hygienists go through every patient on the schedule ahead of time, checking for current PAs, treatment accuracy, updated medical history, and any nuances the team needs to know. Ashley shares why catching these details before the patient is in the chair makes all the difference.

Identifying Same Day Treatment Opportunities
The team flags unscheduled treatment and potential no shows in advance so they always have a plan if a gap opens up in the schedule.

The VIP Patient Strategy
One of Ashley's favorite parts of the huddle. Each day a team member identifies one patient they are going to go above and beyond for, which naturally creates the kind of experience that leads to glowing reviews and referrals.

Why Fifteen Minutes Changes The Whole Day
Ashley and Collin explain why this short huddle creates seamless communication between hygiene, assistants, doctors, and front office, and why the investment of fifteen minutes pays off across the entire day.

The End Of Day Huddle They Miss
Ashley shares why she misses doing an end of day huddle in the earlier days of the practice and what made it such a valuable learning tool for the team.

Connect with Ashley: Instagram: @ashleyjovesdds

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