Kiera Staples Dent, CEO of The Dental A Team, joins Dr. Ashley to discuss:
1. No shows - what to do? Collecting deposits?Thoughts on charging and risking negative reviews? Why she says “change” vs. “cancel” and how she she makes it difficult for patients to break up with us.
2. Presenting treatment plans: Assume the yes, asking open ended questions, the perfect handoffs: NDTR
And so much more! Lots of verbiage, role playing and actionable information.
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