The Making Of Smile & Co. #2 — Episode SIX: The Tech Behind The Practice

In this episode Ashley and Collin get into all the technology behind Smile & Co. #2. From practice management software to in house milling, scanners, 3D printing, and the music that patients always comment on. This one is packed with real world insight for any startup doc trying to figure out what technology is actually worth investing in and when.

What You'll Hear In This Episode:

Practice Management Software
Ashley shares why she went back to what was tried and true after exploring a cloud based option for the Roseville location. She also breaks down the pros and cons of cloud versus server based software and why the ability to see both locations in one consolidated view has been a game changer.

IT Support: Local Versus Remote
Ashley makes the case for local IT every single time. When the phones go down or the server goes kaput you want someone who can just come. Not someone you have to troubleshoot with over the phone.

Imaging Software and Sensors
Ashley walks through the imaging software and sensors at Smile & Co. #2 including why she chose to rent sensors instead of buying them and what she has learned from the very expensive lesson of owning sensors at the Folsom location.

AI Radiograph Analysis
Ashley and Collin talk about how AI radiograph analysis has changed the patient education experience at Smile & Co. #2. Patients see shades of gray on a radiograph. AI shows them exactly what is going on in a way that actually makes sense to them.

CBCT
No CBCT at Roseville yet. Ashley explains why and when she would invest in one. Spoiler. It comes down to what you are actually doing clinically.

Scanners: Folsom vs Roseville
Two different locations. Two different workflows. Ashley breaks down the scanners at both offices and why the difference between them is night and day when it comes to restorative cases.

3D Printing
The 3D printer has been at the Folsom location for years. Ashley shares what they use it for now, where 3D printing is headed, and why the latest advancements in printable restorations have her attention.

Cerec and In House Milling
Ashley walks through the entire same day crown workflow at Smile & Co. #2 from the pre-scan to the prep to the design to the mill and fire. Her fastest case? Three crowns in under 25 minutes of milling time. She also shares why she would not recommend in house milling to a startup doc right out of the gate and why she has no plans to bring one into the Folsom location.

The Music
90s and 2000s hip hop and R&B. It is in the core values. Patients love it. And yes there have been assistants sprinting down the hallway to skip a song mid appointment.

Coming Next Episode
Ashley and Collin get into systems. How Smile & Co. #2 got off the ground and everything that went into building the workflows that run the practice today.

Connect With Ashley:
Instagram: @ashleyjovesdds
Instagram: @themaking.of

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